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Dear Sir or Madam,
Thank you for choosing Response Computing to help with your computing requirements.
We pride ourselves on providing a high level of technical support, as well as excellent customer care. We would like you to read our terms and conditions, as it is important to us that you are happy with regard to our fees and the way our company operates. If you have any questions, or require more information, please do not hesitate to ask our engineer.
Our labour rates are £44 per hour, including VAT.
We charge in 30-minute increments.
We do not charge any additional labour charges; there are no call-out fees, or out-of-hours charges for evening or weekend work.
Charges for parts, software, new systems etc will be quoted by our engineers, and quotes remain valid for 14 days. We are happy to provide a free written quotation for any work or sales.
Payment is due on receipt, this means once work is completed, and before our engineer leaves site.
A 50% deposit is required if goods are ordered. The balance is due on receipt of the goods.
Accepted payment methods are: cash, cheque with a valid banker’s card, debit or credit card.
A VAT receipt will be issued from our office via email.
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